1. Information We Collect
At Franco Garage, we collect information you provide directly to us, such as when you:
- Book an appointment or request service
- Create a customer account
- Contact us with inquiries
- Sign up for our newsletter
- Provide vehicle information for service
This information may include your name, email address, phone number, vehicle details, and service history.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process appointments and service requests
- Send you service reminders and updates
- Respond to your comments and questions
- Send promotional communications (with your consent)
- Maintain records for warranty and service history
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- To trusted third parties who assist us in operating our business
- When required by law or to protect our rights
- With your explicit consent
SMS consent is not shared with third parties or affiliates.
3A. SMS Communications and Consent
When you provide your phone number and opt-in to receive SMS messages from Franco Garage, we collect and use this information to:
- Send appointment reminders and confirmations
- Provide service status updates
- Send vehicle health reports and inspection results
- Deliver account notifications and alerts
- Communicate important service information
Your phone number and SMS consent information are stored securely and are never shared with third parties or affiliates for marketing purposes. We use SMS services solely to communicate with you about your service appointments and vehicle maintenance.
Mobile Opt-In Data Disclosure
No mobile information, including phone numbers collected through mobile opt-in, will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data — including consent records, phone numbers, and any data obtained as part of the opt-in process — is used exclusively by Franco Garage for the purposes described in this policy and is not sold, rented, leased, or otherwise disclosed to any outside parties.
Your SMS Rights
You can opt-out of SMS messages at any time by replying STOP to any message. For assistance with SMS services, reply HELP or contact us directly. Message and data rates may apply based on your mobile carrier plan.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Cookies & Analytics
We use cookies and similar tracking technologies to enhance your experience on our website.
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.
Analytics Cookies
With your consent, we use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience. Google Analytics collects information such as:
- Pages visited and time spent on each page
- How you arrived at our website
- Your general geographic location (city-level)
- Device and browser information
We have configured Google Analytics to anonymize IP addresses and respect Do Not Track signals. You can withdraw your consent at any time by clicking "Cookie Preferences" in the footer of our website.
Managing Your Preferences
When you first visit our website, you will see a cookie consent banner. You can accept or decline non-essential cookies. You can change your preferences at any time using the "Cookie Preferences" link in our footer.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at: